Here are the reasons you can depend on Chibitek to keep you and your business up and running:
Quick Response, Even Quicker with Chibi Chat
Get the fastest support experience through Chibi, our intelligent chat system integrated directly with Slack and Microsoft Teams. Whether you’re working in Slack, Teams, or through our dedicated chat interface, you can message our techs directly and get immediate attention - no forms, no waiting on hold.
Mac and PC Experts
We’re known for our Mac-first support — ideal for creative, media, and PR-driven teams — but unlike typical PC-focused shops where Mac is an afterthought, we bring deep expertise across both platforms. Whether your team uses Macs, PCs, or a hybrid of both, we support your environment with equal skill, care, and speed.
Our cross-platform approach ensures your entire team stays productive, no matter what tools they use.
Proactive, AI-Powered Support
With Chibi Chat, you skip the line and connect with a live technician in real-time. Most issues are resolved quickly through chat, and if we need to take a closer look, we can remotely access your macOS or PC within moments. For critical issues, our emergency response time is one hour or less, guaranteed. Whether you prefer chatting or calling, you’re speaking to a real person - no delays. And of course, our streamlined service ticket system is always available if you prefer to submit requests by email.
Our service philosophy is proactive, not reactive. Leveraging AI-powered network monitoring and management, we keep a constant watch over your systems - 24/7/365. Our technology identifies potential issues early and alerts our team to take action before they disrupt your business.
Rather than waiting for problems to happen, we use predictive analytics and intelligent automation to prevent downtime, minimize risk, and keep your operations running smoothly. It’s all part of how we deliver smarter, faster, award winning and more reliable IT support.
