Picture this: you and your team arrive at work, ready to take on the day, when suddenly the Internet drops. Email stops working, systems freeze up, and productivity comes to a standstill. What’s your next move? For most businesses, an unexpected Internet outage can bring operations to a screeching halt—costing thousands in lost productivity and revenue. Just look at what happened during the MGM data breach last summer: electronic room keys stopped working, casinos were forced to close, and even online restaurant reservations went offline. That downtime cost MGM millions.
But downtime is only one way bad IT support can cripple your business. Add in constant frustrations like forgotten passwords, malware infections or trouble accessing shared files, and the pile of inefficiencies starts to look like a mountain.
All too often, business owners find themselves paying a premium for IT support that struggles with even the most basic issues. These so-called “IT experts,” who promised top-tier service at rock-bottom prices, often take a reactive approach—waiting for YOU to report a problem rather than actively preventing one. Instead of delivering proactive solutions, they spend more time sitting idle than keeping your systems running smoothly.
You don’t have to settle for tech headaches and reactive IT support that only shows up after the damage is done. It’s time to demand better and ELIMINATE tech problems before they start.
To help, we’ve created a checklist of essential standards that anyone managing your network should meet. See how your current provider measures up:
- Do they answer their phone LIVE and respond to emergencies within minutes?
When you’re in a crisis, waiting on hold or leaving voicemails isn’t an option. - Are they easy to reach and responsive for non-emergencies, with responses within an hour?
Everyday tech issues shouldn’t leave your team stuck in limbo. - Do they proactively monitor, patch and update your network’s critical security settings?
If you’re unsure whether this happens daily, weekly – or at all – you’re likely at risk. - Do they provide proof that ALL your data is being backed up, including laptops and devices?
A trustworthy IT provider ensures nothing slips through the cracks. - Do they meet with you at least quarterly to review projects, performance and improvements?
Great IT support doesn’t just fix problems – it helps you plan for the future. - Do their invoices clearly explain what you’re paying for?
No one likes surprises, especially when it comes to billing. - Do they explain what they’re doing in plain language, not “geek-speak,” and take the time to answer your questions?
You shouldn’t need a translator to understand your IT provider. - Do they proactively discuss cybersecurity, recommend solutions and offer employee training?
Cybersecurity isn’t optional, and employee education is a critical layer of defense. - Have they provided you with complete network documentation, including admin passwords?
If they’re holding the “keys to the kingdom” hostage, it’s a huge red flag. - Do their techs arrive on time, dress professionally and leave you confident after every interaction?
Professionalism matters – if you cringe every time you call, it’s time to move on.
Bonus Points: Is Your IT Provider Going Above And Beyond?
- Do they conduct regular disaster recovery drills to ensure your backups actually work?
A backup is useless if it fails when you need it most. - Are they helping you plan for scalable growth with technology that evolves alongside your business?
The right IT partner ensures your systems grow with your company. - Do they offer advanced cybersecurity tools, like endpoint detection and AI-driven monitoring?
Cyberthreats are always evolving – your protection should be too. - Do they track and optimize your network’s performance to prevent bottlenecks and downtime?
Efficiency is the name of the game in today’s competitive landscape.
Time To Raise The Bar
If your current IT provider doesn’t check all these boxes, you’re likely paying for subpar service – and it could be putting your business at risk. From security vulnerabilities to lost productivity, poor IT support is more than just an inconvenience – it’s a liability.
Don’t settle for anything less than a partner who prioritizes your business’s success.
Schedule a free 10-minute discovery call today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click Here to schedule now or call us at 888-585-6823 to get started.
Let’s make tech problems a thing of the past.
