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What To Do When You Cannot Connect To The Company Server

A company server

Image by fullvector on Freepik

In today's digital age, connectivity to the company server is crucial for smooth business operations. However, there may be instances when you encounter difficulties connecting to the server, disrupting workflow and productivity. In such situations, it's important to approach the issue systematically and take appropriate steps to troubleshoot and resolve the problem. This article outlines a series of actions you can take when faced with the challenge of being unable to connect to the company server.

1. Verify Your Network Connection:

Start by checking your network connection. Ensure that your device is properly connected to the local area network (LAN) or Wi-Fi network provided by your organization. Check the network settings on your device and confirm that it is connected to the correct network.

2. Restart Your Device:

Perform a simple reboot of your computer or device. Sometimes, temporary glitches or software conflicts can disrupt the connection. Restarting the device clears temporary files and refreshes network settings, often resolving connectivity issues.

3. Check Physical Connections:

Examine the physical connections between your device and the network equipment. Ensure that Ethernet cables, if applicable, are securely connected to both your device and the network switch or router. If using a wireless connection, verify that your Wi-Fi adapter is functioning correctly and within range of the network.

4. Confirm Server Availability:

Determine whether the company server is operational. Contact your IT department or network administrator to check if there are any known server issues or maintenance activities underway that might affect connectivity. It is also possible that the server itself is experiencing technical difficulties.

5. Troubleshoot Firewall and Antivirus Settings:

Firewalls and antivirus software are designed to protect your computer, but they can sometimes interfere with network connections. Temporarily disable these security measures and attempt to connect to the server again. If successful, adjust the settings or add exceptions to allow proper communication while maintaining security.

6. Check DNS Settings:

Incorrect Domain Name System (DNS) settings can prevent your device from connecting to the server. Verify that your DNS settings are configured correctly. You can use alternative DNS servers such as Google DNS or OpenDNS if necessary.

7. Consult IT Support:

If the issue persists, it is advisable to contact your organization's IT support team or network administrator. Provide them with details about the problem, including any error messages you encounter. IT professionals are equipped with the expertise to diagnose and resolve server connectivity issues efficiently.

8. Document and Report the Problem:

While troubleshooting, document the steps you have taken and any error messages you encounter. This information will be valuable when communicating with IT support or when reporting the problem. Accurate documentation helps in efficient problem resolution and enables a more streamlined process.


Losing connection to the company server can be disruptive, but it doesn't have to bring your productivity to a halt. By following the steps outlined in this article, you can take a proactive approach to troubleshoot and resolve the connectivity issue. Remember, if the problem persists, seeking assistance from your organization's IT support team is crucial. They have the necessary expertise to diagnose and resolve complex server connectivity issues, ensuring you can resume your work efficiently. And if you're looking for reliable IT solutions and support, consider partnering with Chibitek. Our experienced team can provide comprehensive assistance to ensure smooth server connectivity and optimal performance.


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